Your Questions, Answered

Question Answer
What materials do you use?

All Cleora pieces are crafted from High-Polish 925 Sterling Silver and feature exceptional Colourless (D), VVS1 Clarity Moissanite—hypoallergenic and safe for sensitive skin.
Why moissanite instead of diamonds? Moissanite is the ultimate alternative for the modern wearer. It offers superior brilliance and fire compared to diamonds, providing a luxury look with a significantly lower environmental impact.
Will my jewellery tarnish or fade?

Your jewellery is made with tarnish-resistant materials. With proper care, it will not fade. Tarnishing is easily avoided by storing pieces dry and away from harsh chemicals.
Can I wear my jewellery in water?

We strongly recommend removing all jewellery before showering, swimming, or bathing. Avoiding exposure to moisture and chemicals will ensure the longevity of your silver and the brilliance of your stones.
How do I care for my jewellery? We provide a dedicated Jewellery Care Guide with simple steps for cleaning and storing your pieces to maintain their sparkle.
Do you offer custom sizing? Yes, if you require a size not listed on the product page, please contact us directly and we will assist you with custom ordering options.
Can I update or cancel my order?

Please contact us immediately after placing your order. While changes cannot be guaranteed once processing has begun, we will always do our best to accommodate your request.
How long does shipping take?

Orders undergo a quality inspection prior to shipping, which takes 24 hours. Standard tracked UK delivery typically takes 5–7 business days. Tracking information is provided via email once your order ships.
Do you ship internationally? We currently focus exclusively on the UK market, offering free standard shipping on all orders.
How can I track my order? You can track your order status anytime via the Track My Order link provided in your shipping confirmation email.
What if my order is lost in transit?

If your item is lost in transit or doesn't arrive in time, please contact us immediately so we can investigate.
Is gift packaging available? Yes, all orders arrive in our signature branded box, ready to be presented as a thoughtful gift.
What is your return policy? Love it—or return it. We offer 30-day hassle-free returns on all unworn items. If your item arrives damaged, please contact us immediately for a replacement or refund.
Last updated: December 18, 2025